Most brands are looking at the customer experience as the most powerful way they have to set themselves apart in a market where it's becoming increasingly difficult to compete on price and product features alone
Richard Mullins 1 Dec 2017
One of the largest challenges that organisations face in becoming more data-driven is to bring data together from different systems across and within departments
Richard Mullins 13 Nov 2017
Businesses that succeed in the digital age will be those that drive digital transformation from the top as a strategic imperative
Richard Mullins 10 Aug 2017
Brands that are starting to feel the competitive heat from multinational digital disruptors such as Uber, AirBNB, Amazon and Facebook need to embrace digital innovation as a core business capability
Richard Mullins 5 Aug 2015
Data is one of the most valuable assets any organisation owns today. But much as crude oil needs to be transformed into petroleum to power a motor vehicle, raw big data must first be refined
Richard Mullins 18 Mar 2015
I recently attended a discussion with some colleagues and key clients, WPP STREAM Africa, around how to target digital marketing messages at an elite group of wealthy consumers
Richard Mullins 23 Jan 2015
Many organisations in South Africa are still using legacy content management systems (CMSs) to run their digital properties, reasoning that the complexity and risk of migrating to a new platform outweighs the potential benefits.
Richard Mullins 5 Dec 2013
Email is still one of the most important and widely-used communication channels that marketers have at their disposal, but the way that many organisations use it is still surprisingly unrefined. Nowhere is this clearer than in the lack of attention many marketers pay to the mobile device as a channel for email marketing.
Richard Mullins 15 Nov 2012
Most brands today still operate their online marketing in silos, with little connection between the different channels they use to communicate with and market to their customers. However, customers are moving seamlessly between a range of electronic channels, engaging with your business through social media, display ads, search, email and many other points of contact.
Richard Mullins 1 Jun 2012