CRM In brief Zambia

Tsebo Solutions Group wins eight awards at PMR.Africa Awards

The Tsebo Solutions Group has won eight awards at the recent 2020 PMR.Africa Awards. This included Tsebo Cleaning and Hygiene Solutions winning five Diamond Arrow awards, two Golden Arrow Awards, and the highest industry rating for its sector, as voted for by its clients.

Tsebo Facilities Solutions, another subsidiary of the Tsebo Group, took home a Diamond Arrow and the highest industry rating among its competitors - 4.20 out of 5.

"It should come as no surprise in 2020 that the realms of hygiene and cleanliness are receiving plenty of attention," said Monwabisi Kalawe, CEO of Tsebo Cleaning and Hygiene Solutions. "Trust and confidence are more important now than ever before when the health of the public is at stake, and we could not be prouder that the trust we have spent years building with our customers is as solid as ever, even as we all continue to find our feet in the new normal."

The PMR.Africa Awards are the culmination of a research process in which companies and institutions are rated based on respondents' perceptions with a strong focus on evaluating and measuring customer service and customer satisfaction.

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